SERVICE UPDATE
Train Schedules Extended to June 2027. Additional rail schedules are now open for booking through June 2027. Please review operating days and planned maintenance closures when arranging travel.
Operating Days
Operating days are confirmed to 30 November 2026.
Full cancellations – No bus replacements
Operating Schedule
Date Range Service
1 Sep 2025 – 26 Apr 2026 7 days a week
27 Apr 2026 – 30 Aug 2026 Not operating
1 Sep 2026 – 30 Apr 2027 (TBC) 7 days a week
Note: The Coastal Pacific does not operate on Christmas Day.
Operating Periods
Note: The TranzAlpine does not operate on Christmas Day.
Full cancellations – No bus replacements
Onboard Infotainment App
Audio commentary is now delivered through the Great Journeys New Zealand app. Passengers should bring:
Download the free app before travel. Full content becomes available once connected to onboard Wi-Fi.
For further inquiries or assistance with your travel plans, please contact our New Zealand Travel Team.
Our friendly New Zealand Travel Team is available from 9:00 am to 9:00 pm (New Zealand Time) Monday - Sunday, excluding public holidays.
For assistance and reservations during our opening hours, contact our New Zealand Travel Team by email or phone. To cancel a reservation, please email us at info@newzealandtravelteam.com before 72hrs or 3 days from the travel date.
Phone
You can call one of our English-speaking Consultants at +64 7 575 5049
Current New Zealand time:
Within New Zealand:
Reservations only with payment - 0800-143-669
Travel planning and all other inquiries - +64 7 575 5049
Outside New Zealand:
+61 1800 359 729 Australia Toll-free
+1 855 413 3019 USA Toll-free
+1 866 554 0304 Canada Toll-free
+44 800 0148106 United Kingdom Toll-free
WAIHEKE RESERVE FERRY
The Waiheke Reserve ferry offers a premier travel experience, allowing passengers to secure their preferred dates and times in advance. With bookable tickets, or what others in the industry call ‘skip the queue’ or ‘fast-pass’, visitors can enjoy peace of mind knowing their journey is confirmed, eliminating uncertainty. Additionally, the Waiheke Reserve ferry provides early boarding privileges, allowing passengers to board up to 15 minutes before departure. This streamlined process ensures a smooth start to the journey, with time to relax and enjoy onboard amenities. For those who prefer a more flexible approach, our Walk-up ferry service is also available, offering the freedom to travel without a reservation on a first-come, first-served basis. Choose the Waiheke Reserve ferry for a convenient, streamlined travel experience tailored to your schedule.
TRAVEL INFO
FERRY JOURNEY - 40 minutes on the Waiheke Reserve ferry.
DEPARTURE POINT - Pier 13/14, Downtown Ferry Terminal, Auckland. Pier 3, Matiatia Ferry Terminal.
FLEXIBLE RETURN OPTIONS - Opt for a same-day return or book your return sailing up to three weeks later. Enjoy added flexibility by using your Reserve ticket for any Waiheke Walk-up ferry sailing on the day of travel. Simply scan upon boarding.
SKIP THE QUEUE - The Waiheke Reserve ferry is a streamlined and queue-free ferry service that takes you directly to Waiheke Island.
STREAMLINED BOARDING - Enjoy the convenience of boarding up to 15 minutes before departure, ensuring a smooth start to your journey. Skip the rush and relax with our onboard cafes and bar services.
SAILING DAYS:
1 April – 27 April 2025 | Friday – Sunday
24 October – 31 October 2025 | Friday – Sunday
1 November – 30 November 2025 | Wednesday – Sunday
1 December – 28 February 2026 | Daily
1 March – 31 March 2026 | Wednesday – Sunday
DEPARTURE SCHEDULE:
Depart Auckland 9.15am, 10.15am, 11am
Depart Waiheke 4:15 pm, 5:15 pm.
Bookings are required for the date and time of travel. No service on Christmas Day
| Tour Date | From-To | Fare Type | Adult | Child | Action |
|---|---|---|---|---|---|
| 01 Oct 2025 to 30 Sep 2026 | 09:15 AM Auckland - 09:55 AM Auckland | Tour | NZ$99.00 | NZ$99.00 | |
| 01 Oct 2025 to 30 Sep 2026 | 10:15 AM Auckland - 10:55 AM Auckland | Tour | NZ$99.00 | NZ$99.00 | |
| 01 Oct 2025 to 30 Sep 2026 | 11:00 AM Auckland - 11:40 AM Auckland | Tour | NZ$99.00 | NZ$99.00 |
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