State Highway 1 Reopens 18 December

State Highway 1 is open north of Kaikoura and we are pleased to announce bus service will return to this route from 18 December onwards.  Services will operate daily morning and afternoon's in both directions between Picton and Christchurch, both of which will have Gold seat upgrades available.

The Coastal Pacific will be back to service as early as possible for the 2018/2019 season and it is hoped the season will be extended if possible. This could mean an earlier start date than September 2018. We will continue to keep you updated as a return to service date becomes clearer. In the meantime we can book coach transportation for you between Picton and Christchurch.

TranzAlpine Service Information: Due to work in the Otira Tunnel and other track maintenance, this train service will run between Christchurch and Arthurs Pass only and will be replaced by bus between Arthurs Pass and Greymouth on the following dates 07 May, 18 June, 30 July, 10 September, 15 October & 26 November 2018.

 

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FAQ

 
 

Do I need a Reservation?

Yes, as all scenic train, bus & ferry services in New Zealand are 'Reserved Seating/One Class' services, so it is recommend that you make a reservation in advance, as there is no guarantee that there will be seats available on the day you want to travel.

How do I pay for my booking or pass?

You can pay for your booking or pass by a Visa or Mastercard debit or credit card. If you live in New Zealand you can also pay via direct credit to our bank account by selecting the Account2Account and paying from your account directly into ours.

How do I receive my ticket ?

You will be travelling on an ‘Electronic’ Ticket which is emailed to you, so there is no need to have a ticket.

It is strongly recommended that you print out your ‘E-Ticket’ and include it with your other travel documents. Failure to do so, may result in disruption of your travel plans and additional fares to be paid.

Valid photo ID may be required on check in.

Luggage Requirements

Free checked luggage allowance is 1 item per person, with a maximum weight of 32kgs. Bags weighing over 23 kgs will require two crew members to lift onto the train, you may be asked for assistance.  Wheeled cacbin bags and backpacks are classed as check-in luggage.  Two additional items of baggage can be purchased for $20 including GST per piece.

Each fare paying passenger can take one small hand bag and/or personal items such as camera, coat, etc, on board. Passengers are responsible for all carry on luggage.

Unaccompanied luggage will not be carried on any long distance passenger train services, bus or on any Cook Strait ferry service.

All luggage should be covered by independent insurance.

Carriage of Bicycles, Pets, Un-accompanied Luggage, Freight, etc

Train Services
Bringing your bike, board, skis or baby buggy aboard is fine, but space is limited.  There will be an additional charge for carrying extra items like surf boards, bicycles or skis. Because of space demands, bicycles will be limited to four per train service and we recommend that you book your bike on in advance to secure a place at $10.00 per bike. You may also be requested to remove, fold, or cover some parts of your bike.

Bus Services
Oversized luggage is classified as any item that is heavier than 25kg or exceeding total dimensions of 158cm

Bicycles must be collapsed down (both wheels removed from the frame) with handlebars turned sideways and the chain covered.  Bicycles presented in this fashion will be accepted for travel and counted as one of your two Checked Luggage entitlements.  If your bicycle is not collapsed down then it will be regarded as Oversize Luggage.

f you are bringing a bicycle that is not collapsed down, please contact us in advance of travel so we can inform the driver. This may make it easier for him/her to leave space for your bike, although we cannot guarantee carriage on any specific travel date or service. Please see the oversize luggage information above regarding services which are unable to accommodate bikes. st of other traveller’s luggage and driver safety, all bicycles must have the pedals removed and the chain covered. The charge for bicycles that are not collapsed down is $10.00 per bike, per individual bus connection. This is payable to the driver.

Travelling with a Wheelchair or Mobility Scooter

If the wheelchair or mobility scooter cannot be collapsed down to fit the Checked Luggage size and weight dimensions, then the Oversized Luggage policy applies.

Ferry Services
Sporting equipment, such as surfboards, golf clubs, canoes and bicycles, can be carried on our vessels, for an additional cost of $15 per item.

Animals or pets are not permitted on any long distance passenger trains or bus except for seeing-eye dogs.

Long distance passenger train, bus or ferry services do not carry un-accompanied luggage or freight.

Pets (except for see-eye dogs) are not allowed in the passenger areas of any Cook Strait ferry.

Other animals can be carried on any Cook Strait ferry but are subject to the terms of carriage of the ferry operator.

 

Requiring Extra Assistance

Train, Ferry & Coach staff are highly trained in supporting passengers to make their trip enjoyable.

Smoking

Under New Zealand law all long distance passenger train and bus services are non smoking services.

There are short smoking stops at various points within your journey where you can stop, stretch your legs.

On Cook Strait ferry services, there is a smoking area on each ferry. 

Do I need to have travel insurance ?

It is recommended that you have travel insurance when travelling, to cover your luggage, personal belongings, medical/hospital care and trip disruption and trip cancellation.

If you have medical insurance in your own country, please check with your medical insurer as to what level your insurer will cover you to before leaving your country.

If you require travel insurance or require to top up your medical/travel insurance, please contact your professional travel agent for advice.

Check in Times

Final check in time for all long distance passenger train services is 30 minutes before scheduled departure time.

Final check in time for foot passengers on a Cook Strait ferry service is 45 minutes before scheduled sailing time or 1 hour for passengers taking a vehicle.

Final check in time for bus services is 15 minutes before scheduled departure time.

What is the age of children?

Train Services & Ferry Services
A Child is from 2 years up to 14 years travelling with an Adult.
A Child under 14 years must be accompanied by an adult or guardian 18 years and over and can not travel by alone.
If a Child aged 14 years or younger travelling with an adult or family, a ‘Child’ fare applies. If travelling alone, an ‘Adult’ fare applies.

An infant is a child 1 month to 23 months travelling with an adult (Over 18 years) being a parent or guardian.
An infant must be carried on the adult’s lap in order to travel free. If a seat is required, then a ‘Child’ fare must be paid for. Infants must be named at time of booking as passenger numbers are limited.

Bus Services
A Child is from 3-12 years travelling with an Adult.
All children aged between 7 and 12 may travel as unaccompanied minors on direct services only.  Children travelling on routes requiring a tarnsfer must be accompanied by an adult or guardian 18 years and over

An Infant is a child 0-3 years travelling with an adult (Over 18 years) being a parent or guardian. An infant must be carried on the adult’s lap in order to travel free. If a seat is required, then a ‘Child’ fare must be paid for. nfants must be named at time of booking as passenger numbers are limited.

 

Is there a Processing Fee?

Yes, a NZ$ 7.00 booking fee will apply to all online reservations/bookings.

Should you cancel a processing fee will be charged on top of any cancellation fees charged by the operator.

Are there toilet & washrooms facilities onboard?

All long distance trains and ferry services have toilet facilities onboard.  InterCity bus and coaches do not have onboard toilet/washroom facilities except for the Starlighter over night services.

Intercity services do stop regularly for comfort breaks on route.

All Great Sights and most Newmans services have a onboard toilet & washroom facilities.

Can I travel if I am disabled?

If you have special requirements, require accessibility assistance please call us to discuss your needs so we can help make your journey as comfortable as possible.

For train travel, mobility-impaired passengers, wheelchair hoists provide access to the café car from platform level. Up to 2 spaces for wheel chairs are available in the cafe car, and each cafe car has a disabled public toilet as well as a hearing loop for hearing-impaired passengers.

Passengers travelling on InterCity, Great Sights and Newmans services must be able to stand on their own legs when assisted by the driver.

InterCity, Great Sights and Newmans drivers will not be in a position to carry passengers on and off buses or coaches.

Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points.

Drivers are not permitted to participate in carrying on passengers due to health and safety reasons.

For ferry travel, mobility-impared passengers can be accommodated. Interislander takes very seriously its responsibility for the safety and comfort of all passengers. While onboard ask any of the crew at any time for assistance - they are only too happy to help.

How do I book my Rail or Bus Pass travel sectors?

To make individual train, bus or ferry travel reservations please contact our New Zealand Travel Team. Details will be shown on your pass.  When you receive your Rail or Bus Pass it is your responsibility to check all details / dates are booked correctly. If you need to make changes to your ticket, please contact us immediately as space is limited and subject to availability.

What if my service is cancelled?

Should your service be cancelled for any reason you will be contacted if there is time or advised when you turn up at the station. If a bus replacement can be organised, you will be offered this option.

A processing fee as stated on your e-ticket will be charged on top of any fees imposed by the operator.